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Privacy Policy

Last Updated: April 27, 2025

1. Introduction

Welcome to userpitch ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Account Information: Name, email address, password, user type (employer or candidate), and company name (for employers).
  • Profile Information: Resume details, professional background, skills, work history, education, and other information you provide on your profile.
  • Voice Recordings: When you use our pitch interview feature, we collect audio recordings of your voice.
  • Application Data: Information related to job applications, including transcripts of your pitches, feedback, scores, and application status.
  • Payment Information: If you subscribe to a paid plan, we collect payment details through our payment processors (e.g., Stripe).

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

  • IP address, browser type, device type, operating system
  • Pages viewed, time spent on pages, links clicked
  • Referring website, search terms used to find our Service

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, maintain, and improve our Service
  • To process and evaluate job applications
  • To create and maintain your account
  • To process payments and manage subscriptions
  • To provide AI-powered analysis and feedback on your pitches
  • To communicate with you about our Service, including updates and promotional information
  • To respond to your inquiries and provide customer support
  • To monitor usage of our Service and detect, prevent, and address technical issues
  • To comply with legal obligations

4. AI Processing

Our Service uses artificial intelligence (AI) technologies, including natural language processing and speech recognition, to analyze your voice recordings, transcripts, and other information you provide. This AI processing is used to:

  • Transcribe your voice recordings into text
  • Analyze and evaluate your pitch content
  • Generate feedback and improvement suggestions
  • Match candidates with job opportunities

By using our Service, you consent to the use of AI technologies to process your information for these purposes. Our AI processing is designed to be fair, transparent, and secure, with appropriate safeguards to protect your privacy.

5. How We Share Your Information

5.1 Sharing Between Users

If you are a candidate, we may share your pitch recordings, transcripts, and profile information with employers who have job listings on our platform that you apply to. If you are an employer, we may share your job listings and company information with candidates.

5.2 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

  • Payment processors (e.g., Stripe)
  • Cloud storage providers
  • AI technology providers (e.g., OpenAI, ElevenLabs)
  • Analytics services
  • Email service providers

5.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. The retention period depends on your subscription plan and account status. For example:

  • Basic plans: 30 days of candidate data retention
  • Standard plans: 90 days of candidate data retention
  • Pro plans: 1 year of candidate data retention

We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information
  • The right to request the deletion of your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Security

We use commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@userpitch.com
Address: 17 Kristin Rd, New Castle, DE 19720